Privacy Policy

1. Introduction

TrakSun ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our solar EPC project management platform and related services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number)
• Company name and organization details
• User credentials and authentication data
• Profile information and preferences
• Communication records and support interactions

2.2 Project and Field Data

As a project management platform, we collect:

• Site survey data and GPS coordinates
• Project documentation and reports
• Team assignment and progress information
• Field executive location data (with consent)
• Photo and media uploads from field surveys

2.3 Technical Information

We automatically collect:

• Device information and IP addresses
• Browser type and version
• Usage patterns and analytics data
• Error logs and performance metrics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing and managing project data
• User authentication and account management
• Customer support and communication
• Service improvement and development
• Compliance with legal obligations
• Security and fraud prevention

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: With trusted third-party vendors who assist in operating our platform
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Emergency situations: To protect public safety or prevent harm

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. The retention period depends on the type of data and legal requirements. Project data is typically retained for the duration of the project plus a reasonable period for compliance and support purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where applicable

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences, though disabling certain cookies may affect service functionality.

9. Third-Party Services

Our platform may integrate with third-party services (e.g., Google Maps for GPS functionality, cloud storage providers). These services have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Legal Basis for Processing (GDPR)

For users in the European Union, our legal basis for processing personal information includes:

• Consent for marketing communications
• Contract performance for service delivery
• Legitimate interests for service improvement and security
• Legal obligations for compliance and record-keeping